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Stillen doesn't care about my life

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Old 04-04-2003, 12:47 PM
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Stillen doesn't care about my life

When I had my Maxima I had a stillen rear sway bar. I installed it myself at first and all was well. I made an adjustment, bringing it forward a little (about to the middle/front of the multibeam). The next day I was on the FWY having fun with a WRX going about 95 an suddenly I had no brake pressure.

I limped the car home using the ebrake and engine braking. I saw when I got home that the bolt on the sway bar had cleanly rubbed a hole right in my Stillen SS brake line.

Anyways, I assumed it was installation error so I took it down to my mechanic and had him replace the brake line and reinstall the sway bar. He reinstalled the sway bar and it appeared to not have any interfence with the brake line. The sway bar was moved back to the center/rear section of the multibeam. One year later it happened again, car ended up doing a 360 in an attempt to get it stopped.

I called Stillen and told them about the issue. The guy didn't even want to hear my story he kept claiming installation error. I admitted perhaps there was installation error, but I followed the instructions the first time around and then I had it professionally installed. He said well ya both screwed up then. I said well isn't it scary that we both can even have the ability to screw up like that. This isn't a minor thing, I could've died twice because of your design. He's like sorry sir there's nothing I can do for you, I recommend you purchase a new one and start over with the install. He then said I have to go cater to real customers now, bye.

Anyways, horrible company, I hope they burn down.
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Old 04-07-2003, 07:59 PM
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Re: Stillen doesn't care about my life

Originally posted by BrianV
When I had my Maxima I had a stillen rear sway bar. I installed it myself at first and all was well. I made an adjustment, bringing it forward a little (about to the middle/front of the multibeam). The next day I was on the FWY having fun with a WRX going about 95 an suddenly I had no brake pressure.

I limped the car home using the ebrake and engine braking. I saw when I got home that the bolt on the sway bar had cleanly rubbed a hole right in my Stillen SS brake line.

Anyways, I assumed it was installation error so I took it down to my mechanic and had him replace the brake line and reinstall the sway bar. He reinstalled the sway bar and it appeared to not have any interfence with the brake line. The sway bar was moved back to the center/rear section of the multibeam. One year later it happened again, car ended up doing a 360 in an attempt to get it stopped.

I called Stillen and told them about the issue. The guy didn't even want to hear my story he kept claiming installation error. I admitted perhaps there was installation error, but I followed the instructions the first time around and then I had it professionally installed. He said well ya both screwed up then. I said well isn't it scary that we both can even have the ability to screw up like that. This isn't a minor thing, I could've died twice because of your design. He's like sorry sir there's nothing I can do for you, I recommend you purchase a new one and start over with the install. He then said I have to go cater to real customers now, bye.

Anyways, horrible company, I hope they burn down.
Damn, glad your ok though. That guy sounds like an ***, thats Stillen customer service for you though.
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